Active complaint

Do you have an active complaint right now?

The first hours decide whether the case will be defensible. Tell us the essentials and an investigator responds the same business day with a read of the situation, the clocks already running, and what to do before the first interview.

Investigator response the same business day · No cost · Confidential

Meanwhile, in the next few hours

✓Acknowledge receipt in writingTo the reporter, without assessing the facts or promising outcomes.
✓Preserve evidenceEmails, messages, video, access logs. A documented instruction to IT.
✓Assess retaliation riskDoes the reporter answer to the respondent? Consider interim measures.
✓Record the date and time the company learnedLegal clocks run from there.

And what not to do

✕Confront the respondentTheir moment will come, with due process. It is not day one.
✕Promise sanctions or outcomesIt compromises the impartiality of everything that follows.
✕Assign the case to the manager of the implicated areaJudge and party: it taints the file from the outset.
✕Let the case restIn Chile and Peru the deadline is 30 days. In Mexico, the ground expires.